Privacy Policy

IQM Systems Privacy Policy

This Privacy Policy sets out how ‘we’ IQM Systems Pty Ltd [ACN 644 977 060), also referred to as ‘We’, ‘Us’, ‘Our’, comply with our obligations under the Privacy Act 1988 (Cth) (‘Privacy Act’), and in particular, the Australian Privacy Principles.

This Policy explains, the kind of Personal Information we collect from you, why we collect this Personal Information, how we handle your Personal Information, the way we hold your Personal Information, the ways in which you can contact us about the Personal Information we hold about you, and how you may complain against us, if we breach any Australian Privacy Policy Codes (APPs).

What kind of Personal Information we collect and hold

Personal Information is information that identifies you or could reasonably identify you, such as your name, the name of your business or your address. We only collect and hold Personal Information that is absolutely vital to allow us to function in the way that you require, namely, to seamlessly and regularly create accurate Payslips for your staff at the touch of a button. To achieve this, we must collect and hold the following information:

  • your name and contact details;
  • your business name(s);
  • details of our communication history.

We also collect Personal Information about you when you engage with our website, such as through site performance indicators, analytics, social network sign-ins, widgets and buttons, third party polling and surveys and other embedded content on our website.

We may access Personal Information from your mobile device when you download and use our mobile application from the Apple Store or Google Play store, including your Apple Store or Google Play account details and other data stored on your mobile device such as photos and address books where you consent to that access.

Why we collect your personal information

We only collect, hold and/or use the Personal Information you provide to us to the extent that is necessary, to facilitate and enhance your user experience with IQM Systems. Specifically, we collect, hold, and use your Personal Information to provide our services to you and to manage our business, including:

  • to allow you to easily connect and communicate with us;
  • to provide you with updates to IQM Systems and any other related information we think may be of use to you;
  • to send you information about our services, or the services of any third party, that we think may be of interest to you, provided you have provided your consent to this;
  • to develop and maintain our business systems and infrastructure;
  • for research and development;
  • to develop training materials for our staff; and
  • for any purpose disclosed to you and to which you have consented;

How we collect and Hold Personal Information

We collect Personal Information only by lawful and fair means, and we will only do so to the extent that it is necessary for us to carry out our business functions and activities, and ultimately improve your user experience. We only collect Personal Information for the purposes set out in this Privacy Policy, unless notified to you at the time of collection.

We will collect your Personal Information through our interactions with you, including: when you fill out our contact form, and interact with us through our website, namely;

  • when you contact us for customer support or sales enquiries; and
  • when you want us to answer your queries related to our products and services.

We take our approach to security of your Personal Information extremely seriously.

We do not share your Personal Information with any third party, organisation and/or body unless legally enforced to do so, or you formally request us to do so.

We do not make any reporting and/or sharing of your Personal Information with any third party, organisation and/or body unless legally enforced to do so, or you formally request us to do so.

How we Secure Your Personal Information

We constantly and consistently take the most updated available technical steps to ensure that the Personal Information we collect and hold is always protected and secure. These steps ensure to the best of current ability that your Personal Information is protected against loss, unauthorised access, disclosure (direct and indirect), modification and any other misuse.

These steps include password protection for all of our IT systems, use of payment gateways, regular monitoring of our IT systems against virus and malware. In addition, your Personal Information is securely destroyed or de-identified when we are no longer required to maintain it.

If you have any questions, you can always contact us at [email protected]

How You can Access Your Personal Information

You have a right to request access to your Personal Information at any time. Should you wish to access your Personal Information you should contact us via the contact details set out below. We will seek to respond to your request for access within a reasonable time.

Please bear in mind that under the Privacy Act, there may be situations where we cannot provide access to your Personal Information, such as if it would affect someone else’s privacy, or may pose a threat to someone’s life, health or safety. If we refuse to give you access to any of your Personal Information, we will provide you with reasons for the refusal and the provisions of the Privacy Act that we rely on to refuse access. You can contact us at [email protected] if you would like to challenge our decision to refuse access.

We may recover the reasonable costs of our response to a request for access to Personal Information.

How you can Correct your Personal Information

You have a right to have the Personal Information we hold in relation to you corrected. We do what we can to keep your Personal Information up to date, complete and accurate at all times. Where we believe that Personal Information that we hold requires correction, we will take reasonable steps to correct it. You may also request that we correct the Personal Information we hold about you by contacting us using the details set out below, and we will endeavour to assist you.

We will aim to respond to your written request within a reasonable timeframe. We will respond to your request by phone or by email.

Using and Disclosing Personal Information

We will only use and disclose your Personal Information for purposes communicated to you at the time of collection, for purposes directly related to our business activities, for purposes required or permitted by law and for any purpose for which you have consented. We may disclose your Personal Information to third parties including our related companies, agents, contractors, business partners and suppliers, government or regulatory authorities, our external service providers, and other parties where you have consented or where required or authorised by law.

Marketing

We may use your Personal Information to send you advertising and/or promotional material, [including that of third parties,] that is customised to your interests, preferences or location.

Updates to this Privacy Policy

We may change this Privacy Policy from time to time. Where changes are made, the updated Privacy Policy will be posted on our website.

This Privacy Policy is current as at 14 October 2021.

Questions and complaints

If you have any questions in relation to this Privacy Policy, or if you have a complaint about the way in which we handle your personal information, please contact us using the contact details below. If you lodge a complaint, we will respond to you as soon as possible. If you are not satisfied with our response, we will investigate further and respond to you. If you are still not satisfied, you may make a complaint to the Australian Privacy Commissioner at:

Email: [email protected]

Contact us

Our contact details in relation to this Privacy Policy or accessing or correcting your Personal Information held by us are:

Email: [email protected]

Address:

1/46 Whyalla Place, 

Prestons NSW 2170

Phone: 02 9216 9028